Terms and Conditions

Return Policy

Items returned in new, unused condition within 15 business days of purchase are eligible for a full refund less shipping and handling. Items returned in new, unused condition after 15 business days of purchase and before 180 calendar days are eligible for a refund less a 15% return processing fee and shipping and handling. Refunds will be funded when product is received and its condition is verified adequate for restock. The customer is responsible for return shipping.

We cannot accept returns on purchases more than 6 months old. Gels, salve, and oil are not eligible for returns.

Shipping Status

Contact us at info@silverliningherbs.com, or call us at Toll Free 866-543-6956. Or, you can view your order’s status by logging into your account on our web site, and clicking ‘My Order’s under the ‘My Profile’ section.

Order Status Inquiries

Upon completion of your order, a screen will appear that confirms your order. In addition, an e-mail confirmation, with a summary of your order and order number will be sent.

Back Orders

In the unlikely event that any items in your order are unavailable for immediate delivery, we will ship the remainder of your order immediately and ship the balance when it becomes available (with no additional shipping charges).

USA Overnight Shipping & Handling

Please understand that choosing the Overnight option does not necessarily mean your order will be in your hands tomorrow. While most orders do ship on the same day, depending on when your order is received, some will be shipped on the following day. You will receive your order 1-2 days after the order has been processed, which in most cases is within 24 hours. We do not ship orders on Saturday or Sundays. Overnight orders placed on Friday will not be received until Monday or Tuesday depending on what time they are received on Friday. However, overnight orders are put ahead of the rest of the orders received that day.

Shipping

We strive to fulfill and ship orders within one business day of receipt of payment for your order. Orders are done as they are received and in most cases if your order is placed by 1:00 P.M Mountain Standard time (excluding Saturday and Sunday) it will go out the same day. Our products are shipped directly from our warehouse in Buhl, ID. We cannot be responsible for delays incurred by shipping companies, customs, or agricultural authorities, weather and other outside bureaucracies.

We ship Worldwide via the U.S. Postal Service (USPS) Priority mail and UPS. The following are typical transit times*
USPS Priority 2 to 4 days (USA) : 2 to 5 days (Canada)
UPS Ground USA & Canada: approximately 2 to 7 days
*Transit time does not include any time necessary for customs & agriculture clearance to destinations outside the USA. This will vary shipment by shipment.

Questions About Your Account

If you have a question about credit card charges relating to your order (such as refunds, issued credits, double charges, etc.), you can contact a customer service representative via e-mail at info@silverliningherbs.com or call us at Toll Free 866-543-6956. If you have any questions about your MasterCard, VISA, Discover, or American Express, please contact your credit card company directly.

Sales Tax

6.0% only charged to Idaho residents.

Secure Shopping

SilverLiningHerbs.com believes in providing a safe and secure shopping experience for all of our customers. We take precautions to protect our customers’ information. When you submit sensitive information via the website, your information is protected both online and offline.

When our registration/order form asks you to enter sensitive information (such as your credit card number), that information is encrypted and is protected with the best encryption software currently available in the industry – SSL. silverliningherbs.com uses the most advanced form of SSL software available: 128-bit encryption.